This is my feeling, as well: that the "glitch" was someone in middle management. Despite a company's leanings, no business has an absolute monoculture. Amazon as a whole likely did not turn into raging homophobics, but it's entirely possible that someone there is (or is a complete idiot, anyway), and that someone was responsible for the mess.
The trolling/bantown thing also doesn't quite make sense to me because of this: how many complaints must one send about just one book before it is removed? Multiply that by the huge list of books affected, and it becomes absolutely ridiculous.
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timeasmymeasure
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Date: 2009-04-13 01:00 pm (UTC)The trolling/bantown thing also doesn't quite make sense to me because of this: how many complaints must one send about just one book before it is removed? Multiply that by the huge list of books affected, and it becomes absolutely ridiculous.